Closing an ePay account and deleting its data
1. What happens when the account is closed
SRL "DII-TEH-GROUP" closes an ePay account at your request. After the closure you can no longer sign in, the personal ePay card and the cards attached to it stop paying, and the payment history, the stamps and the coupons are no longer available. The account's data is deleted, apart from what the law obliges us to keep for a stated time: the accounting and tax records of payments already made.
The request has a waiting period: the account is not closed in the same minute, so that a request sent by mistake, or by somebody else, can be cancelled. If you change your mind, tell support within that period.
2. The money left on the account
The balance is a prepayment for our own goods and services, not a payment instrument for anyone else's. It is not transferable to another person, bears no interest and is refundable on request: you can ask for it back in the app at any time without closing the account, and when the account is closed the balance left on it is returned under the closure rules of the terms of use. If an amount is left on the account, the account is not closed until that amount has been returned.
3. The request
One field: your telephone number. The page looks nothing up, shows no balance and asks for no password and no code — the answer is the same whether the number has an ePay account or not.
4. The request goes to support
The request is passed to ePay support. A person reads it, contacts you on the number you gave and confirms the closure with you. No closure is performed from this page.
You can write to us at dev@e-gaz.md.
5. The same request inside the application
If you can still sign in, the request can be sent straight from the ePay application: Profile → My account → Close the account. This page exists for somebody who can no longer sign in, and for anybody who would rather ask for the closure on the web.
Operator: SRL "DII-TEH-GROUP", IDNO 1017600052819, mun. Chișinău, str. Socoleni 2/6. Application: ePay.