ePay support

This page carries the operator's contact details and what to do in the situations people write to us about most often.

Contact

Registered address

mun. Chișinău, str. Socoleni 2/6

E-mail

dev@e-gaz.md

The values of this block are not settled yet.

If you cannot sign in

1. Check the telephone number: ePay signs you in by your number, not by a password.
2. Ask for a new code. If the text message does not arrive, wait for the pause the application shows and try again — the number of codes per hour is limited on purpose.
3. If you have changed your telephone number, write to us from your e-mail address or telephone us. A number is never changed through a link in a message: a person confirms it, so that a stranger cannot take over somebody's account.
4. If the telephone is lost, tell us. We block the ePay card and help you back into the account.

Payments, money and records

• The balance and the payment history are in the application, under Profile → History.
• The fiscal receipt of every payment is kept in the application and can be sent as a link.
• The account is topped up in the application or with cash at a till. The balance is a prepayment for our own goods and services: not transferable, no interest, refundable on request in the app at any time — see also Closing an account.

For companies

A company that wants to fund and share out its fleet spend leaves an application on the For companies page.

The documents

The terms of use, the privacy policy and the other documents are under Documents.